Krish @ ANZ Grindlays Bank
Sep 1982 to Oct 2000 with ANZ Grindlays Bank (now Standard Chartered Bank)
Key responsibilities included:
- Overall in-charge of BTS operations (Corporate Electronic Banking, Cash Management, Payments and Trade Services delivery)
- Satisfactory Client servicing and delivery as per SLAs
- Managing incremental business volume growth under a fixed flat organization
- Structure through innovative operations, new systems, clusterization, centralization, BPR, BPO
- Introduction of a new centralized Transaction Processing System.
- Systems and Risk management
Key responsibilities included:
- Overall responsibility for the All India Profit Centre – meet targeted revenues
- Growing customer franchise
- Satisfactory Client servicing & delivery as per SLAs
- Designing and building a new centralised solution for All India Cash Management operations.
- Product development, Systems and Risk Management
Key responsibilities included:
- Introduction of Electronic Banking Services for India, Bangladesh and Nepal
- Introduction of Standard Operating Process manuals for this new area of operations
- Education of corporate customers and Bank associates in the various aspects of electronic banking
- Growing customer base as per budget
- Satisfactory Client servicing & delivery as per SLAs
- Designing and building opportunities for STP especially in Trade Services
- Electronic Banking – Operations & Risk Management. As part of this responsibility, number of operating process manuals was authored. Manuals for security officers & systems administrators also authored.
Key responsibilities included:
- Effective planning and execution of technology projects and timely delivery of systems
- Providing high quality Business Analysis / Support to various Business Units in the Bank that included Trade Finance, core banking, MIS, customer profitability etc
- Enhancing processing capabilities that respond to changing and growing business needs/complexity
- Evaluate and implement value-added products / services to enhance Bank’s competitive edge
- Development of appropriate procedures and controls for systems developed / modified
- Compliance and Risk Management
Key responsibilities included:
- Providing high quality Business Analysis / Support to various Business Units in the Bank
- Smooth implementation of automated systems at various branches of the Bank
- Enhancing processing capabilities that respond to changing and growing business needs/complexity
- Training and appropriate “hands-on” operations to users of various systems
- Systems review and maintenance
Key responsibilities included:
- Systems & Processes
- Service delivery
- Operational efficiency
- Deposits / Loans
- Retail lending
- Trade Finance
- Treasury / contracts
- Collateral Management
- Risk Management
Key responsibilities included:
- Area Operations
- Systems & Procedures
- Internal Audit / review – core banking operations, Trade Finance, Lending, collateral management
- Branch automation (conversion from manual operations to computerised operations)
- Personnel & Training
- General administration
Key responsibilities included:
- Unit Operations (accounts, administration, Forex contracts, inter branch reconciliation etc)
- Trade Finance
Service delivery
Key responsibilities included:
- Business development – Remittances, Exports and Imports
- Management of Forex Dealing Desk
- Daily pricing / quotes
- Forex market operations
- Money Market operations
Key responsibilities included:
- Business Planning & Monitoring, Review Meetings, etc
- Provide all statistics and data to the General Manager
- Monitoring of business growth of various Branches
- Single point reference to Head Office
- Overall Executive Assistant to the General Manager